Privacy Policy

1. Introduction

WellCare Insurance Services Inc. (“WellCare”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your Personal Information.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

2. What Personal Information We Collect

We may collect Personal Information when you request a quote, apply for insurance, make a claim, use our website, or communicate with us.

Examples include, but are not limited to:

• Identification

• Contact

• Insurance Information

• Financial

• Claims Records

• Website & Technical Data

3. Purpose of Collection

We collect Personal Information to:

• Provide insurance products and services

• Verify identity & assess eligibility

• Process billing and payments

• Comply with legal, regulatory, and reporting obligations

• Improve customer experience and website performance

We do not use Personal Information for purposes not disclosed in this Policy.

4. Consent

We obtain your consent before collecting, using, or disclosing Personal Information unless otherwise permitted or required by law.

You may withdraw consent at any time, subject to legal or contractual restrictions.

5. Use, Disclosure & Third Parties

We may disclose Personal Information to:

• Insurance companies

• Managing general agents (MGAs)

• Government agencies, regulators & law enforcement

• Licensed claims adjusters

• IT, data hosting, and administrative service providers IT

• Financial institutions（for payments）

We do not sell, trade, or rent Personal Information.

6. Data Security & Safeguards

We implement administrative, technical, and physical security measures including encryption, secure networks, access controls, staff training, and confidentiality agreements.

However, no system is completely risk-free.

7. Retention

We retain Personal Information only as long as necessary to:

• provide insurance services

• comply with legal and regulatory requirements

• maintain business records

8. Cookies & Online Tracking

Our website uses Cookies to enhance user experience, analytics, marketing, and security.

You may disable Cookies in your browser settings.

9. Access, Correction & Privacy Rights

You may request access to or correction of your Personal Information.

We will respond within a reasonable time as required by law.

10. Children's Privacy

We do not knowingly collect Personal Information from individuals under 18.

11. Questions, Complaints & Privacy Officer

To request access, correction, withdrawal of consent, or submit a privacy complaint, contact:

Privacy Officer

Email: info@wellcareinsurance.ca

Phone: (905) 234-6666

Address: 101-200 Town Centre Blvd, Markham, ON L3R 8G5

12. Policy Updates

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

13. Your Acknowledgment

By using our services or website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

14. Interpretation & Final Authority

All interpretations of this Privacy Policy are subject to the final and exclusive discretion of WellCare Insurance.